Frequently asked questions
Everything you need to know before your Alchemy Cleaning service.
Booking and preparing for your cleaning should feel simple. Explore common questions about services, scheduling, supplies, payments, and commercial care.
01 — BEFORE YOUR CLEANING
Before Your Cleaning
Do I need to be home during the cleaning?
How do I prepare for my cleaning?
Do you bring your own cleaning supplies?
Do you clean homes with pets?
02 — SERVICES & PRICING
Services and Pricing
What is included in a standard cleaning?
What is the difference between a standard and deep cleaning?
Do you offer move-in and move-out cleaning?
Will my final price match the website price?
03 — SCHEDULING & PAYMENT
Scheduling and Payment
What happens if I need to cancel or reschedule?
What happens if the cleaner cannot access my property?
Is payment required before service?
Do you offer a satisfaction guarantee?
04 — COMMERCIAL CLEANING